The attached conditions relate to both Private and Corporate events and must be read by both the client (hirer) and artist. Pluck Music Agency is managed by highly experienced musicians who act as a negotiator between the hirer and artist. Our role is to utilise this experience to negotiate the best possible service for the client’s requirements and make every effort to ensure that the client’s expectations are met, if not exceeded! Pluck Music Agency is a free service to its clients and makes revenue from taking an agreed commission from the artists it engages with, on behalf of the client. We ensure that funds paid to us by the client are held in a safe account and that the artist is not compensated until the day after the performance. This ensures that the appropriate safeguards are firmly in place.
FEES & PAYMENT
To secure a booking the hirer is required to pay an agreed deposit (to be confirmed in writing) which will be non-refundable unless the service is cancelled by Pluck Music Agency. Once a suitable artist has been identified in accordance with the hirers requirements, they will be required to adhere to set terms and conditions, for the protection of both Pluck Music Agency and the hirer. Payment in full will be paid by the hirer no later than 42 days prior to the agreed performance date. If these conditions are not met by the hirer, Pluck Music Agency has the right to cancel the booking. In relation to events which require significant travel and accommodation additional terms and conditions will be agreed in writing for the protection of all parties involved.
Both Pluck Music Agency and the hirer have a seven day cooling off period from the date of the secured booking. Pluck Music Agency and the artist will only cancel a secured booking due to illness or ‘Force Majeure’, which is any reason beyond the agencies or artist’s reasonable control. In the unlikely event that this does occur the artist must inform Pluck Music Agency who will immediately inform the hirer and then Pluck Music Agency will make every reasonable effort to offer the hirer an alternative artist, commensurate to the original agreement. If this is not possible or the hirer is not in agreement then a full refund (including deposit) will be made available to the hirer. Pluck Music Agency and the artist will not be held responsible for any cancellation or disruption to an event which is out of their control. Payment in full must be paid by the hirer no later than 42 days prior to the event and if the hirer cancels with less than 28 days’ notice then no refund will be given.
Pluck Music Agency will attempt to mediate in order to reach a satisfactory conclusion to any complaints submitted. Pluck Music Agency is not responsible for failures on behalf of either the hirer or artist however they will make every effort to resolve the matter fairly and in a timely fashion. Any complaints must be submitted in writing within 14 days of the issue which results in the complaint being made. Please note that it is imperative that any concerns are highlighted by either the hirer or artist prior to the performance date, if identified.
GENERAL PERFORMANCE CONDITIONS
Only artists that are able to perform to the high standards expected by Pluck Music Agency will be utilised by us. All artists agree to perform to the best of their ability and conduct themselves in accordance with the high standards expected by Pluck Music Agency. However, Pluck Music Agency does not accept responsibility for the conduct of any artists negotiated by the hirer. It is the responsibility of the artist to ensure that appropriate Public liability insurances are in place and that all electronic equipment is suitably PAT tested. Pluck Music Agency does not accept any responsibility for any Health & Safety issues involving the artists negotiated by the hirer. The artist will perform in accordance with the agreed time slot however; unexpected and reasonable ‘slippage’ will be acceptable and catered for. The artist is not obliged to play beyond the agreed finish time(s) if the said ‘slippage’ is deemed unreasonable. If significant changes to the agreed schedule are envisaged it is the responsibility of the hirer to inform Pluck Music Agency and a new contract may have to be agreed. Artists are not employed by Pluck Music Agency and are therefore responsible for their own accounting and legal contributions. Terms and Conditions are necessary for the protection of all parties however, Pluck Music Agency’s view is that open and honest dialogue is the best way to prevent any problems occurring in the first place.
We look forward to working with you! Pluck Music Agency Management Team