Terms & Conditions
These Terms & Conditions apply to bookings made through Pluck Music Agency for weddings, private events, corporate events and other live performances.
Pluck Music Agency acts as the booking and management service for the musicians and performers it represents or engages on behalf of clients. We coordinate the agreed performance arrangements and work with our professional performers to ensure that each booking is delivered to the standard and specification agreed with the Client.
01. Booking & Confirmation
A booking is not considered secured until Pluck Music Agency has confirmed the booking in writing and the required deposit has been received.
Before a booking is confirmed, Pluck Music Agency may request further information about the event, including the venue, timings, location, performance requirements and any other relevant details.
Once the required information has been received, Pluck Music Agency will issue written booking confirmation including the agreed fee, deposit and payment schedule.
The booking date is secured once the required deposit has been paid.
02. Fees & Payment
The agreed performance fee and payment schedule will be confirmed in writing at the time of booking.
Unless otherwise agreed in writing, the remaining balance is payable no later than 6 weeks before the agreed performance date.
If payment is not received by the agreed deadline, Pluck Music Agency will contact the Client to resolve the outstanding balance. If payment remains outstanding, Pluck Music Agency reserves the right to cancel the booking where the Client is in material breach of the agreed payment terms.
03. Deposits
A deposit is required to secure the agreed performance date. The amount of the deposit will be confirmed in writing before the booking is secured.
Where the Client cancels a booking, the treatment of any deposit or other payment will depend on the circumstances of the cancellation, the timing of the cancellation and any losses reasonably incurred by Pluck Music Agency or the performers in connection with the booking.
Nothing in these Terms & Conditions limits the Client's statutory consumer rights.
04. Client Cancellation
If the Client wishes to cancel a booking, they should notify Pluck Music Agency in writing as soon as possible.
Any cancellation charges or amounts retained from payments already made will be reasonable and will take into account the timing of the cancellation, work already undertaken, costs already incurred and the extent to which Pluck Music Agency or the performer is able to re-use the date for another booking.
Where appropriate, Pluck Music Agency will take reasonable steps to minimise any losses arising from the cancellation.
05. Performer Availability & Cancellation
Pluck Music Agency is responsible for organising the agreed performance and will make every reasonable effort to ensure that the performer or performers confirmed for the booking are available and able to fulfil the agreed service.
Our performers are professional musicians selected and engaged by Pluck Music Agency to provide the performance agreed with the Client. If a confirmed performer becomes unable to perform due to illness, injury, emergency or circumstances beyond their reasonable control, Pluck Music Agency will notify the Client as soon as reasonably possible.
Where necessary, Pluck Music Agency will make reasonable efforts to identify another suitable professional performer from its network who is available and able to provide a comparable service.
While we will always do our best to find a suitable alternative, we cannot guarantee that a replacement performer will be available, particularly at short notice or for specialist performances.
If the agreed performance cannot be provided and no suitable alternative arrangement can be agreed, the Client will receive a refund of payments made for the affected service, subject to any rights or obligations arising under applicable law.
06. Force Majeure
Neither Pluck Music Agency nor the performer will be liable for failure or delay in performing the agreed services where this results from circumstances beyond reasonable control.
This may include, but is not limited to, serious illness or injury, extreme weather, government restrictions, venue closure, major transport disruption, fire, flood, or other circumstances which make performance impossible or unsafe.
Where such circumstances arise, Pluck Music Agency will communicate with the Client as soon as reasonably practicable and will discuss what options are reasonably available.
07. Changes To The Booking
Any significant changes to the agreed date, venue, timings, performance requirements or package should be discussed with Pluck Music Agency as soon as possible.
Changes may be subject to availability and, where they materially alter the agreed service, may require a revised quotation or written agreement.
08. Performance Conditions
The Client is responsible for providing accurate information about the venue, performance area, access, timings and any relevant venue restrictions.
Pluck Music Agency will coordinate with the performers engaged for the booking to ensure that the agreed performance arrangements are communicated clearly and understood in advance.
Performers will perform to a professional standard and in accordance with the agreed performance schedule.
Reasonable flexibility may be possible where timings change slightly on the day, but performers are not obliged to extend their agreed performance beyond the contracted finish time.
Any significant changes to the agreed schedule should be communicated to Pluck Music Agency in advance.
09. Equipment, Venue & Safety
Where stated in the agreed package, Pluck Music Agency will ensure that the agreed PA, performance equipment and other technical requirements are communicated to the relevant performer or performers.
Performers are responsible for bringing and maintaining their own personal instruments and equipment required for the agreed performance and for maintaining any appropriate insurance relating to their own property.
Pluck Music Agency remains responsible for coordinating the agreed performance arrangements with the Client and the performers engaged for the booking.
The Client or venue is responsible for providing suitable access, performance space, electrical supply and any venue-specific permissions or requirements necessary for the performance.
Where a venue operates a sound limiter or other performance restriction, the Client should notify Pluck Music Agency before the event.
Performances may be refused, shortened or stopped where conditions are considered unsafe for the performer, equipment or guests.
10. Outdoor Performances
Outdoor performances may be possible subject to suitable weather, safe conditions, appropriate shelter and suitable electrical supply.
Performers may require the performance to be moved indoors or stopped where weather or site conditions could reasonably damage equipment or create an unsafe working environment.
11. Playlist Music
Where included or agreed as part of a booking, Pluck Music Agency may provide playlist music through the performer's PA system during agreed intervals or for an agreed period.
Pluck Music Agency does not provide or arrange DJ services.
Playlist music is not a substitute for a professional DJ and does not include a DJ or live mixing service.
12. Travel & Accommodation
Any included travel allowance will be confirmed as part of the booking.
Additional travel, overnight accommodation, parking, tolls or other reasonable expenses may apply where required and will be agreed with the Client in advance wherever possible.
13. Complaints
If the Client has any concern regarding the service, they should contact Pluck Music Agency as soon as possible, preferably before the event where the issue can reasonably be addressed at the time.
Formal complaints should be submitted in writing within 14 days of the event or the issue giving rise to the complaint.
Pluck Music Agency will make reasonable efforts to investigate and resolve complaints fairly and promptly.
14. Liability
Nothing in these Terms & Conditions excludes or limits any liability which cannot legally be excluded or limited, including the Client's statutory consumer rights.
Pluck Music Agency will not be responsible for losses arising from circumstances outside its reasonable control.
Nothing in these Terms & Conditions is intended to prevent the Client from exercising any rights available to them under applicable law.
15. General
These Terms & Conditions should be read together with the individual booking confirmation and any specific terms agreed in writing for the event.
Where a specific written agreement differs from these general Terms & Conditions, the specific written agreement will take precedence for that booking.
These Terms & Conditions are intended to provide a clear and fair framework for both Pluck Music Agency and its clients.
Weddings · Events · Productions